Terms and Conditions

Terms and Conditions of Booking

  1. ONLINE BOOKING. When you submit a booking via our online reservation system you will receive an automatically generated booking summary by email to the email address you provide in the booking form. This does not form a contract between us. A contract shall only arise when your booking is subsequently confirmed in writing via a confirmation email sent to you.
  2. CONFIRMING YOUR BOOKING. A non-refundable deposit is required to secure your holiday when making a booking. The cost of this varies according to dates requested and will be advised at the time of making a booking. If booking within 42 days (6 weeks) of the holiday start date the full amount must be paid at the time of booking. Please note your holiday is not confirmed until you have received written confirmation from us. We reserve the right to refuse any booking before we have issued the written holiday confirmation email. Your booking is made as a consumer. You accept that we cannot be liable for any business losses you may incur. As soon as you receive the written confirmation email, you must check it carefully. Any errors must be reported to us immediately.
  3. HOLIDAY COST. The prices quoted are in £ sterling and for the number of days requested.  *Included in the price is electric, heating fuel, WiFi, bed linen, towelling robes and towels. Prices are subject to change at any time, however once your holiday has been confirmed we will not change your holiday cost. 
  4. SECURITY DEPOSIT. There is a security deposit payable with the balance of your holiday of £100. The cottage is inspected on your departure and the security deposit will, in most cases, be returned to you within 7-10 days of your departure. If there is any reason that we have to hold the full amount or part of the deposit back we will contact you to discuss.
  5. CARE OF COTTAGE. Our cottage is lovingly cared for and maintained on a regular basis. We request you help us maintain our high standards. Please report immediately anything that is not working or requires some attention in order that we can arrange to remedy this prior to your departure or in time for the next guests arriving.
  6. ALTERATIONS TO THE WEBSITE. We endeavour to ensure the information contained on the website is correct and updated immediately if anything changes.
  7. OCCUPANCY. Must not exceed the numbers stated against the property details. If the occupancy is breached the owner/caretaker can refuse to allow you to take possession of the property or make you leave before the end of the holiday. If this happens we will treat this as a breach of contract by you and you will not be entitled to a refund of monies or compensation.
  8. EQUIPMENT BREAKDOWN. Our cottage is checked prior to your arrival to ensure everything is in working order. However just like at home, equipment can break down at any time. Please report any break downs immediately by coming in person to our home next door (Tongue House) or by calling 07876490694/ 07880647336. We will endeavour to fix the problem as soon as we are aware. Out of hours, weekends and bank holidays it may not be possible to get a qualified engineer to the problem until the next working day. We will not be able to offer compensation unless you have been without the facility for more than 24 hours or if it is deemed to be a user fault.
  9. WI-FI. The cottage offers complimentary Wi-Fi. Unfortunately we are unable to offer compensation for lack of Wi-Fi as the Lake District can experience difficulties with reception on a regular basis.
  10. INSPECTIONS/EMERGENCY REPAIRS. We may require access to the property during your stay to carry out inspections/emergency repairs etc. In all cases we will endeavour to inform you prior to your arrival.
  11. DOGS. All of our cottages are strictly no dogs permitted.
  12. SMOKING. It is strictly forbidden to smoke anywhere within the cottage.
  13. KEY COLLECTION. Your property is available from 3.00pm and must be vacated by 10.00am on day of departure. In some instances, we may be able to bring forward the entry time or extend the departure time. However we do require advance notice and we will only be able to confirm we are able to change the times 2 days before holiday commencement. Keys must be returned to the key box at the property by 10am on the day of departure. It is recommended that you use the key box during your stay to ensure keys are kept safe. You are responsible for ensuring the property is secure at all times during your stay.
  14. COMPLAINTS. You must report immediately to the owner, whereupon, if possible, the matter will be resolved straight away. Reporting complaints after your holiday is too late for us to rectify and properly investigate.
  15. CANCELLATION. Cancellation must be made by the person who has made the booking. If you cancel your holiday prior to 42 days (6 weeks) before commencement you will lose the deposit paid, cancellation within 42 days (6 weeks) may result in a loss of 100% of the holiday cost depending on whether the dates can be re-booked.
  16. INSURANCE. We recommend you take out a suitable holiday cancellation insurance to cover your holiday. This should include illness including Covid-19 and car break down. If you choose not to take out adequate holiday insurance you are accepting full responsibility for the holiday cost should you require to cancel your holiday.
  17. UTILITY SERVICES. Utility costs are included in the cost of your holiday. However we reserve the right to ask for a contribution to costs for excessive charges. Compensation cannot be paid for any loss of power, water, for services provided by a third party i.e. if there is a power cut or a fault with their equipment. We will endeavour to inform guests of any scheduled work we have been made aware of prior to guests arrival. In some cases we are not advised prior to the event and therefore unable to advise accordingly.